The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy.  The document must include the following:
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Green Insurance Agency Corp., you may receive messages related to the following (provide specific examples):
  • Customer Service 
Example: "Hey Sally we are coming up on renewal time for your plan. I wanted to reach out to see if you've had any issues or questions to make sure we cover those when we get together to review it for next year. I made a video talking about the upcoming changes you can check that out here: https://go.greenins.com/open-enrollment-2025. Reply STOP to opt out of SMS messaging at any time."
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your [appointments/billing, etc.].
Example:
"Hey Bob, I'm working on your claim right now on the phone with Cigna. They said we need a UB-04 form to get the billing corrected. Give me a call at 904.717.1176 once you get that form from your Dr so I can walk you through how to send it to us?"
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Green Insurance Agency Corp. in the following ways:
  • By submitting an online form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected] or by calling 904.717.1176
Additional Options:
  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
 
8- Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

 9- SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party and affiliate company

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